Last updated 24 July 2026
This policy explains when you are charged for a signing, when you can have your money back, and how to ask. It forms part of our Terms and Conditions.
1. What you are buying
Signings are bought in prepaid packs. This is not a subscription: nothing renews, nothing is billed monthly, and the signings in a pack never expire. Packs are priced and charged in US dollars.
2. When a signing is charged
A signing is only charged once a certificate has been issued for it. A signing that has started is held against your balance while it runs, but it is not charged: if you cancel it, or it is never completed, the hold is released and you do not pay.
This matters, because it means the most common reasons for wanting money back — a signing that came to nothing, a party who never signed, a document withdrawn before it was finished — cost you nothing in the first place, and need no refund.
3. Refunds on unused signings
Within 14 days of buying a pack you may ask us to refund the signings in it that you have not used. The refundable amount is the number of signings in the pack, less any signings you have completed since buying it, multiplied by the price you paid per signing.
For example: a pack of 20 signings at $10 works out at $0.50 a signing. If you have completed 5 signings since buying it, 15 remain unused and the refund is $7.50.
Signings already completed are not refundable. The certificate has been issued, the audit trail sealed and anchored, and the work done.
After 14 days a pack is no longer refundable — but it also never expires, so any signings you have not used stay on your account indefinitely and can be used whenever you need them.
4. Payment problems
These we put right in full, with no time limit:
A duplicate charge for the same purchase; a charge for a pack that was never credited to your account; or a payment you did not authorise. Tell us as soon as you notice, and tell your bank too where the payment was not authorised.
5. If the Service is at fault
If a signing cannot be completed because of a fault in the Service, no certificate is issued and the signing is not charged, so there is nothing to refund. If a fault caused a signing to be counted against your balance anyway, tell us and we will credit or refund it. This is in addition to any remedy applicable consumer law gives you.
6. How to ask for a refund
Email info@authent.io from the address on the account, and include the order reference — or the date and amount of the purchase — and whether you want the whole unused balance of that pack refunded or only part of it.
We will confirm the outcome within 5 business days. An approved refund goes back to the payment method you used; we cannot refund to a different card or account. How quickly it appears is up to your bank or card issuer, and is usually 5 to 10 business days.
7. Currency and conversion
Packs are priced and charged in US dollars. If your card is denominated in another currency, your issuer converts the charge, and converts any refund back at whatever rate applies on the day — so the amount that reaches you may differ slightly from the amount you paid. That difference is your issuer's conversion, not a deduction by us. We charge no fee to process a refund.
8. Chargebacks
Please contact us before asking your bank to reverse a charge. A chargeback can suspend an account for as long as the dispute runs, and nearly every problem is settled faster directly.
9. Your statutory rights
Nothing in this policy limits any right you have under consumer-protection or electronic-transactions law that cannot be limited by agreement. Where such a law gives you a cooling-off period or a refund right wider than this policy, that right applies.
10. Contact us
Questions about a charge or a refund: info@authent.io.